Virgil Shepherd
Freeport
Summary
Experienced surveillance professional prepared for this role. Demonstrates strong observational skills, analytical thinking, and discretion. Focused on team collaboration and achieving results with adaptability to changing needs. Known for reliability, problem-solving abilities, and effective communication.
Rational Surveillance Operator with extensive knowledge of table games, slot machines and cage procedures for large gaming establishments. Reliable and willing to track suspicious activities and behavior throughout public areas. Ready to utilize exceptional organizational and decision making talents in a new role with a terrific organization.
Overview
20
20
years of professional experience
Work History
Lead Surveillance Operator
Resorts World Bimini Resort and Marina
03.2018 - Current
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
- Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
Cage Shift Manager
Treasure Bay Casino
03.2005 - 10.2016
- Assessed staff performance regularly, providing constructive feedback and coaching to improve skills and productivity.
- Played an active role in the development and implementation of employee incentive programs to boost morale and retention.
- Promoted a safe working environment by enforcing security protocols and ensuring adherence to safety regulations within the cage area.
- Contributed to the development of new policies and procedures that improved overall casino operations efficiency.
- Implemented effective employee scheduling strategies to maintain optimal staffing levels during peak periods while controlling labor costs.
- Maintained strict compliance with gaming regulations, conducting regular audits and addressing any issues proactively.
- Developed strong working relationships with staff members, fostering a team-oriented environment that promoted collaboration and job satisfaction.
Education
BBA - Business
Stetson University
Deland, Florida.07-1980
Skills
- Quick learner
- Motivational skills
- Patience and concentration
- Cash handling expertise
- Integrity and trustworthiness
- CCTV operation
- Surveillance monitoring
- Accurate incident reporting
Timeline
Lead Surveillance Operator
Resorts World Bimini Resort and Marina
03.2018 - Current
Cage Shift Manager
Treasure Bay Casino
03.2005 - 10.2016
BBA - Business
Stetson University
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