Vivian Miller

Responsible for the Leonard Thompson International Airport in Marsh Harbour, Abaco.

Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.

Duties included:

• Day to day operations - opening & closing of the Airport.
• Ensured that safety measures were in place for the take off and safe landing of all flights i.e Firemen and trucks in place.
• Ensured functioning of all runway lights.
• All security personnel in place for duration of operations;
• Airport cleaning (air side & land side);
• Daily maintenance of all service equipment i.e. the backup water pump generator, the parking lot, the runway & all security check points;
• Training of office personnel and administration for airport.

Responsible for the daily Customer Services and Ground operations for the Nassau Airport.

• Opening of station from sunrise and closing of operations at night.
• Preparation of Customer Service rosters,
• Ensured all communication delivered in a timely manner to: Bahamas Customs & Immigration, US Customs Immigration, all of the US stations and the Family Islands.
• Prepared station for any form of evacuation i.e. hurricanes, fires etc.
• Informed Managing Director of all hires and all irregular movement of operations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Resolved problems, improved operations and provided exceptional service.
• Used coordination and planning skills to achieve results according to schedule.
• Managed team of __ employees, overseeing hiring, training, and professional growth of employees.

Responsible for three (3) of Bahamasair's sales offices.

• Supervised sales team of [Number] people, stepping in to support employees and deliver smooth sales processes for clients.
• Handled customer relations issues, enabling quick resolution and client satisfaction.

• Carried out day-day-day duties accurately and efficiently.
• Oversaw daily operations to ensure high levels of productivity.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Maintained energy and enthusiasm in fast-paced environment.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Ensure safety and comfort of customers onboard aircraft.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.