Viviana Gaccione
Bedizzole
Summary
Enthusiastic, friendly and personable demeanor with knack for organization. Communicative Front Desk supervisor with 6 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
15
15
years of professional experience
Work History
Reference Assistant
Global Academy
New York
01.2022 - 01.2024
- Tracked student progress throughout the semester by monitoring attendance records and academic performance.
- Designed promotional materials such as flyers, brochures, banners, and posters for various school programs.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front Desk Supervisor
Obi Italia srl
Desenzano
10.2015 - 12.2021
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed refunds for worn, damaged and broken merchandise.
- Tax free procedures.
- Assist costumers during purchases.
- Incoming and outgoing calls.
- Office duties.
Cashier Hostess
Bricoman
Rezzato
05.2014 - 06.2015
- Worked closely with front-end staff to assist customers.
- Processed efficient and accurate cash, check, debit and credit card payments.
Sales Clerk
Swarovski
Desenzano
12.2013 - 01.2014
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Processed sales transactions accurately and efficiently utilizing POS systems.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
Sales Clerk
Oviesse
Desenzano
04.2009 - 09.2010
- Described merchandise and explained use, operation and care.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Organized store by returning merchandise to proper areas and restocked displays.
Hotel Receptionist
Hotel Elefante
Montichiari
01.2009 - 03.2009
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Processed incoming mail, faxes and email messages for the hotel staff.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Arranged tours, taxis or restaurant reservations for customers.
- Assisted guests at check-in, providing information on various services within hotel.
Education
Advanced English Course - English-as-a-Second-Language Education
Global Esl Academy
New York, NY01-2024
High School Diploma -
Veronica Gambara Social Sciences
Brescia07-2008
Skills
- Account Changes
- Word Processing
- Operations Oversight
- System Updates
- Team Building and Supervision
- Cash Control
- Staff Training
- Fluent in English - International costumers
- Administrative Skills
- Training and Mentoring
- Problem-Solving Skills
Affiliations
- Volunteering at structures that help Italian immigrants obtain a residence permit
Languages
Italian
Native/ Bilingual
English
Full Professional
French
Elementary
Dickinson College Bologna
- Tutor and teacher of Italian for American students during the cultural exchange
Timeline
Reference Assistant
Global Academy
01.2022 - 01.2024
Front Desk Supervisor
Obi Italia srl
10.2015 - 12.2021
Cashier Hostess
Bricoman
05.2014 - 06.2015
Sales Clerk
Swarovski
12.2013 - 01.2014
Sales Clerk
Oviesse
04.2009 - 09.2010
Hotel Receptionist
Hotel Elefante
01.2009 - 03.2009
Advanced English Course - English-as-a-Second-Language Education
Global Esl Academy
High School Diploma -
Veronica Gambara Social Sciences
Similar Profiles
Lauren GreinerLauren Greiner
Elementary Teacher at Global AcademyElementary Teacher at Global Academy
SIVASUBRAMANIAN NELLAIAPPANSIVASUBRAMANIAN NELLAIAPPAN
Lecturer, Mathematics at Aalamaram Global AcademyLecturer, Mathematics at Aalamaram Global Academy
Marty ClarkeMarty Clarke
Technical Director and Head Coach at NBA Global AcademyTechnical Director and Head Coach at NBA Global Academy