Vonya Williams
Coral Harbor
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Human Resource Director
ITS Group Retail
01.2019 - 11.2023
- Promote and implement human resource values by planning and managing human resource programs directing staff
- Develops organization strategies by identifying and researching human resource issues; contributing information, analysis and recommendations to organization strategic thinking and direction; establishing human resource objectives in line with organizational objectives
- Manages human resource operations by recruiting, selecting, orienting, training, coaching, counseling and disciplining staff, planning, monitoring, appraising and reviewing staff job contributions, determining production, productivity, quality and customer service strategies’ designing systems, accumulating resources, resolving problems, implementing change
- Supports management by providing human resources advice, counsel and decisions analyzing information and applicants
- Guided management and employee actions by researching, developing, writing and updating policies, procedures, methods and guidelines; communicating and enforcing organization values.
Retail Director
ITS Group Retail
07.2018 - 11.2023
- Manage day to day retail operations
- Ensure associates offer ultimate customer service
- Build high quality brand image through merchandising
- Hire, train and develop staff
- Create an inspirational and growth-enabled environment for staff and foster positive company philosophy
- Develop and understand competitive solutions with Market Intelligence and Market Development teams.
Corporate Account Executive
Cable Bahamas
08.2013 - 06.2017
- Liaised between Cable Bahamas and the other entity to streamline operations, resolve issues, improve communications and generally ensure that the relationship was as beneficial as possible
- Manage a portfolio of clients
- Source new clientele
- Held meetings with various stakeholders and closed deals on Company’s behalf
- Represent the Company at various meetings/events
- Host one on one meetings with clients
- Create revenue through sales for the Company
- Preparation of Various Reports
- Maintain thorough knowledge of the business, as well as an understanding of how that impacts the other entities of contact
- Monitor, coordinate, and communicate the strategic objectives of the business
- Develop and foster relationships with the community, stakeholders, and other entities
- Proactively solve conflicts and address issues that could occur between the business and the other entity
- Act as a positive representation of the business to the community
- Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and the other entity.
Jewelry Store Manager
ITS Group Retail
01.2003 - 02.2007
- Responsible for hiring, training and terminations
- Prepared marketing strategies
- Increased sales level by a minimum of 50%
- Designed show windows and cases
- Ensure that store targets were met.
Jewelry Store Manager
Delucci Jewelry Store
01.2006 - 01.2007
- Achieving Store targets
- Hiring
- Training
- Inventory Control.
Jewelry Store Manager
Diamonds International
01.2007 - 01.2009
- Managed the first location at Sandals Hotel
- Staff training
- Motivational meetings
- Excellent Closer
- Ensure that staff targets were met.
Proprietor
Exquisite Choice Boutique
01.2003 - 01.2011
- Clothing and Accessories
- Display Inventory
- Account Receivable and Payable
- Wholesale and Bulk Sales.
Jewelry Store Supervisor
Colombian Emeralds
01.2000 - 01.2003
- Started as a Management Development Trainee
- Advanced to Supervisor
- Received merchandise into the store
- Distributed merchandise through-out
- Prepared weekly Performance Appraisals on staff.
Education
Diploma - Human Resources
Alison
Accredited Jewelry Professional - Gemology
Gemological Institute of America
Carlsbad, CaliforniaSkills
- Brand Development
- Staff Training
- Employee Development
- Customer Retention
- Human Resources
- Contract negotiation
- Succession planning
- Sales stratification
- Excellent knowledge of public and customer service
- Great at strategic planning, analysis and implementation of new processes
- Product Knowledge
- Team Leadership
Certification
- Alison, Human Resources: Discipline & Termination Fundamentals of Human Resource
- Alison, Human Resource- Employee Onboarding and Motivation Introduction to Modern Human Resource Management
- Alison, The Recruitment and Onboarding Process
- Alison, Modern Human Resource Management- Recruitment and Selection Process
- Alison, Modern Human Resource Management-Appraisal and Performance
- Alison, Human Resources in the Food Service and Hospitality Sector
- Gemological Institute of America, Diploma- Accredited Jewelry Professional Diploma- Graduate Diamonds
- Gemological Institute of America, Diploma – Graduate Gemologist (pending completion of 1 lab)
- Gemological Institute of America, Colored Stone Essentials Diamond Essentials
- Gemological Institute of America, Diamond & Diamond Grading Gem Identification
- Gemological Institute of America, Colored Stones
- Teracom Training Institute, Certified Telecommunication Network Specialist (CTNS)
- Teracom Training Institute, POTS and the PSTN
- Bahamas Baptist Community College, Supervisory Management Certificate
- Anderson Price Institute of Technology, Microsoft Word Microsoft Excel
- The Nastac Group, Series 7
Organizations
Gemological Institute of America Alumni
References
Available upon request
Timeline
Human Resource Director
ITS Group Retail
01.2019 - 11.2023
Retail Director
ITS Group Retail
07.2018 - 11.2023
Corporate Account Executive
Cable Bahamas
08.2013 - 06.2017
Jewelry Store Manager
Diamonds International
01.2007 - 01.2009
Jewelry Store Manager
Delucci Jewelry Store
01.2006 - 01.2007
Jewelry Store Manager
ITS Group Retail
01.2003 - 02.2007
Proprietor
Exquisite Choice Boutique
01.2003 - 01.2011
Jewelry Store Supervisor
Colombian Emeralds
01.2000 - 01.2003
Diploma - Human Resources
Alison
Accredited Jewelry Professional - Gemology
Gemological Institute of America
Similar Profiles
Maureen LoricaMaureen Lorica
Supervisor at Hudson Group RetailSupervisor at Hudson Group Retail
Maria IqbalMaria Iqbal
Sandwich Artist at Pasco Group Retail LimitedSandwich Artist at Pasco Group Retail Limited
Buddhi Ihala HewageBuddhi Ihala Hewage
Food Retail Customer Team Member at Co operative Group - Retail OperationsFood Retail Customer Team Member at Co operative Group - Retail Operations