Wayne A.D. Butler

• Administer all core IT systems, with a focus on hospitality platforms including Opera Cloud, Simphony Micros, HotSOS, Rex, and others.
• Manage day-to-day IT operations, including help desk ticket resolution, new user onboarding, and system provisioning.
  
• Lead multiple high-impact technology projects including Microsoft 365 tenant migration, HotSOS and Rex implementation, Micros Pay-at-the-Table, Book4Time, SynXis deployment, and a complete room renumbering initiative using Opera Cloud and Salto.
• Liaise with local and international vendors for procurement, implementation, and support of IT solutions.
  Contribute to IT strategic planning aligned with operational and guest service goals.
• Assist in maintaining disaster recovery plans and ensuring system continuity protocols are in place.
• Develop and manage IT CapEx reports to support strategic infrastructure investments.

• Facilitated site visits and walkthroughs to determine and define project scope and client objectives.
• Tracked project costs, sourced materials, managed procurement and delivery workflows.
• Delivered regular updates to stakeholders and adjusted project scope as needed.
• Conducted final appraisals and evaluations post-completion to ensure quality.

• Managed an enterprise environment of 12 servers and 300+ workstations across a 694-room resort with multiple outlets.
• Led a team of 3 IT technicians, providing mentorship and training.
• Conducted server migrations (physical to virtual) using vSphere utilities.
• Developed CapEx reports to guide infrastructure investments.
• Implemented ITSM platforms (SysAid), Bomgar remote access, and cross-property Opera PMS integrations.
• Ensured system security, backup integrity, and audited outcomes for improvement.

• Member of IT team responsible for hotel, food & beverage, and day life\night life openings and ongoing operations.
• Led training initiatives for staff on new technologies, increasing adoption rates and user satisfaction.
• Coordinated inter-company and corporate projects, including server deployments, system builds and in-room technology rollouts.
• Tested and installed server and application updates across all departments. Actively developed departmental SOPs and knowledge bases.

• Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
• Reduced downtime by proactively identifying and resolving technical problems.
• Provided excellent after-hours support when necessary to address critical incidents, minimizing potential disruptions for clients.
• Created comprehensive documentation of processes and procedures to aid in training new technicians.

Security Intelligence Dept

• Supervised gathering, review, and dissemination of intelligence information from various sources.
• Created useful intelligence products to support field operations

Commando Squadron Unit

• Military operations specialist in the areas of combat swimming and diving, CQB, small arms, martial arts, and combat medicine.
• Unit Level Infantry Trainer and Martial Arts Adviser (MCMAP)