WIAJA HEPBURN
Freeport,GB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
BERTH OPERATOR
CONTAINER PORT
Freeport, Grand Bahama
03.2019 - 11.2021
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
ADMINISTRATIVE ASSISTANT/STORE CLERK
WEST END BAIT & TACKLE
Freeport, Grand Bahama
12.2017 - 09.2018
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors to purchase and set up equipment and services.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
RECEPTIONIST
BLUE MARLIN COVE HOTEL
Freeport, Grand Bahama
09.2017 - 01.2018
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Troubleshot copy machines and printers and scheduled service as needed.
CUSTOMER SERVICE REPRESENTATIVE
OLD BAHAMA BAY HOTEL
Freeport, Grand Bahama
06.2017 - 08.2017
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Processed invoices each weeks and mailed documentation to clients.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
Education
HIGHSCHOOL DIPLOMA - Academic Science
EIGHT MILE ROCK HIGH
G.B 09.2010 - 06.2016
Skills
Skilled machine operator
Analytical and Critical Thinking
Data Entry
Decision-Making
MS Office
Organization and Time Management
PPE Compliance
Written Communication
QuickBooks Software Proficiency
Sales expertise
Medical terminology knowledge
Order fulfillment
Administrative support
POS systems expert
Spreadsheet management
Office administration
Bookkeeping
Payroll and budgeting
Timeline
BERTH OPERATOR
CONTAINER PORT
03.2019 - 11.2021
ADMINISTRATIVE ASSISTANT/STORE CLERK
WEST END BAIT & TACKLE
12.2017 - 09.2018
RECEPTIONIST
BLUE MARLIN COVE HOTEL
09.2017 - 01.2018
CUSTOMER SERVICE REPRESENTATIVE
OLD BAHAMA BAY HOTEL
06.2017 - 08.2017
HIGHSCHOOL DIPLOMA - Academic Science
EIGHT MILE ROCK HIGH
09.2010 - 06.2016