WIAJA HEPBURN
Freeport,GB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
BERTH OPERATOR
CONTAINER PORT
Freeport, Grand Bahama
03.2019 - 11.2021
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
ADMINISTRATIVE ASSISTANT/STORE CLERK
WEST END BAIT & TACKLE
Freeport, Grand Bahama
12.2017 - 09.2018
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors to purchase and set up equipment and services.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
RECEPTIONIST
BLUE MARLIN COVE HOTEL
Freeport, Grand Bahama
09.2017 - 01.2018
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Troubleshot copy machines and printers and scheduled service as needed.
CUSTOMER SERVICE REPRESENTATIVE
OLD BAHAMA BAY HOTEL
Freeport, Grand Bahama
06.2017 - 08.2017
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Processed invoices each weeks and mailed documentation to clients.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
Education
HIGHSCHOOL DIPLOMA - Academic Science
EIGHT MILE ROCK HIGH
G.B 09.2010 - 06.2016
Skills
Skilled machine operator
Timeline
BERTH OPERATOR
CONTAINER PORT
03.2019 - 11.2021
ADMINISTRATIVE ASSISTANT/STORE CLERK
WEST END BAIT & TACKLE
12.2017 - 09.2018
RECEPTIONIST
BLUE MARLIN COVE HOTEL
09.2017 - 01.2018
CUSTOMER SERVICE REPRESENTATIVE
OLD BAHAMA BAY HOTEL
06.2017 - 08.2017
HIGHSCHOOL DIPLOMA - Academic Science
EIGHT MILE ROCK HIGH
09.2010 - 06.2016
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