William Carroll
I.T
Nassau
Summary
IT Specialist with over 15 years of experience in IT support, networking, and system administration. Successfully managed healthcare IT infrastructure, ensuring network security, AI integration, and data recovery. Known for implementing innovative solutions like the doctor web portal, enhancing efficiency and accessibility in the medical field. Currently dedicated to expanding cybersecurity expertise through pursuing Pentester Certification.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
I.T. Specialist
Kelso Medical Laboratory
Nassau, NP
04.2013 - Current
- Sole IT professional responsible for managing the entire healthcare network infrastructure across multiple locations
- Led the integration of a doctor web portal, streamlining patient data access and reducing manual workloads
- Administered VMware servers, ensuring Harvest LIS, Lytec, and DocuXplorer systems function optimally
- Provided comprehensive technical support, troubleshooting hardware, software, and networking issues
- Maintained and secured VPN and firewall configurations across multiple medical sites
- Implemented data recovery solutions and hard drive repair to protect critical medical information
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Walked individuals through basic troubleshooting tasks.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
IT Technician
The Computer Store
Nassau, NP
07.2012 - 04.2013
- Provided hardware and software support for personal and business clients
- Conducted PC and laptop repairs, network troubleshooting, and software installations
- Assisted in building and configuring custom systems for clients’ needs
- Developed customer training materials for basic IT troubleshooting and system maintenance
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Business Administrator & IT Technician
Armstrong Technology
Nassau, NP
01.2012 - 07.2012
- Managed business operations and IT services, providing hardware diagnostics, system setups, and software troubleshooting
- Assisted clients with network installations, data recovery, and system optimizations
- Provided technical consultation to improve small business IT infrastructure
- Negotiated contracts with vendors for optimal pricing terms while maintaining high-quality products or services received in return.
Education
High School Diploma -
Pennfoster
Pennslivania 09.2005 - 06.2009
Skills
IT Support & Troubleshooting (Hardware & Software)
Network Administration & Security
Data Recovery & Hard Drive Repair
AI Integration in Healthcare IT
Cybersecurity & Pentesting Fundamentals
VMware Server Management
undefinedCertification
CompTIA A+ - Computing Technology Industry Association.
Cyber Security
Passionate about network security, penetration testing, and ethical hacking, with a strong focus on identifying vulnerabilities and implementing threat mitigation strategies. Interested in both offensive and defensive security, including ethical hacking methodologies, intrusion detection, and incident response. Enjoys working with penetration testing tools, malware analysis, and cybersecurity frameworks to enhance network defenses. Actively expanding knowledge in penetration testing, AI-driven security solutions, and digital forensics, with plans to pursue advanced cybersecurity certifications
Timeline
CompTIA A+ - Computing Technology Industry Association.
07-2015
I.T. Specialist
Kelso Medical Laboratory
04.2013 - Current
IT Technician
The Computer Store
07.2012 - 04.2013
Business Administrator & IT Technician
Armstrong Technology
01.2012 - 07.2012
High School Diploma -
Pennfoster
09.2005 - 06.2009
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