William Martinborough
Freeport
Summary
Results-driven professional known for enhancing service delivery and managing cost controls. Experienced in developing innovative menus and training teams to maximize guest satisfaction and operational effectiveness.
Overview
21
21
years of professional experience
Work History
Food and Beverage Manager
Resorts World Genting - Bimini
Alice Town, Bimini, Bahamas
04.2012 - 01.2026
- Led food and beverage operations to enhance guest satisfaction and operational efficiency.
- Developed and implemented cost control measures to optimize budget performance and minimize waste.
- Trained and mentored staff on service standards, enhancing team productivity and engagement.
- Collaborated with culinary team to design innovative menus that align with guest preferences and trends.
- Analyzed sales data to identify opportunities for revenue growth and improve service offerings.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed, Trained and Manage Amenity and Butler Service Program for VIP Guest.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Collaborated with executive chef to ensure menu items met dietary and allergen requirements, catering to broader customer base.
- Maintained high levels of customer satisfaction by managing and training team of over 50 + staff members, ensuring exceptional service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions. Established and enforced cash variance policies with records of occurences.
Food and Beverage Manager
Isle of Capri Casino
Freeport, Grand Bahama, Bahamas
12.2004 - 04.2012
- Managed staffing and operational strategies for bar and wait staff to ensure efficient service delivery.
- Executed special events in partnership with cross-functional teams, focusing on delivering memorable experiences for guests.
- Oversaw inventory management to ensure product freshness and availability while reducing waste.
- Analyzed workflow processes and restructured staff assignments to maximize productivity and operational effectiveness.
- Directed financial planning and analysis to ensure effective budget management and cost efficiency.
- Crafted and enforced standard operating procedures to ensure high service quality and enhance overall operational effectiveness.
- Promoted company in local community through word-of-mouth, social media and special events.
- Crafted detailed waste-control policies, focusing on maintaining cost-effective operations.
- Oversaw employee scheduling and payroll management to optimize workforce efficiency. Led new hire training programs to enhance team integration and performance.
Education
06-1987
No Degree - Numerous Blue Energy And F And B Training Courses
Skills
- Food and beverage operations
- Customer Satisfaction focus
- Service delivery management
- Problem solving
- Cost control
- Sanitation standards and Health code compliance
- Allergy management
- Operations oversight
- Back of House management
- Budget administration
- Scheduling and Payroll Administration
- POS terminal operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food and Beverage Manager - Resorts World Genting - Bimini
04.2012 - 01.2026
Food and Beverage Manager - Isle of Capri Casino
12.2004 - 04.2012
Hilton University (Employee) - No Degree, Numerous Blue Energy And F And B Training Courses
Hawksbill High School - ,