Hi, I’m
Zaccoria Walkins
Customer Service Representative
Thonotosassa,FL
Summary
Driven and resourceful administrative professional with 4+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
2
years of professional experience
3
years of post-secondary education
Work History
NCL Honolulu, Hawaii
General Manager's Secretary
06.2023 - 01.2024
Job overview
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Completed forms, reports, logs, and records to quickly handle all documentation for all departments in the hotel.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered high volume of phone calls and email inquiries for 13 different departments in the hotel.
Hard Rock Casino Tampa, Fl
Retail Supervisor
09.2021 - 05.2023
Job overview
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Education
St. Georges High SchoolBahamas
High School Diploma
09.2013 - 04.2016
Seafarers Harry Lundeberg School Of SeamanshipBaltimore, Maryland
No Degree from Seamanship
University Overview
- Completed professional development in STCW training at SIU to obtain my MMC & TWIC.
- Awarded with five Certificate Achievement while n of studying at SIU.
- Continuing education in Maritime Studies.
Skills
Strategic Planning
Adaptability
Computer Skills
Interpersonal Skills
Meeting Minutes
Administrative Support
Timeline
General Manager's Secretary
NCL
06.2023 - 01.2024
Retail Supervisor
Hard Rock Casino
09.2021 - 05.2023
St. Georges High School
High School Diploma
09.2013 - 04.2016
Seafarers Harry Lundeberg School Of Seamanship
No Degree from Seamanship