ZAHRIA A. J ROLLE
Nassau, Bahamas
Summary
Friendly and upbeat personality offering 5+ years in Customer Service industry and top-notch abilities in communication and teamwork. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Guest Experience Attendant
Half Moon Cay
12.2023 - Current
- Enhanced guest satisfaction by providing personalized and attentive service.
- Streamlined check-in processes for quicker and more efficient guest experiences.
- Resolved guest concerns promptly, leading to increased positive feedback.
- Managed reservations accurately, reducing potential booking conflicts or issues.
- Provided knowledgeable recommendations on local attractions and dining options, enhancing guests'' stays with tailored suggestions.
Concierge Agent
Atlantis
09.2023 - 12.2023
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
Cabana Attendant
Royal Caribbean Coco Cay
08.2021 - 11.2022
- Managed cabana booth on the beach, handling all restocking, cleaning, and customer needs
- Cocktail/Meal Server and Entertainment
- Processed payments and maintained detailed attendance and sales records
- Provided information about facilities, entertainment options, and rules and regulations
- Recorded details of attendance, sales, receipts, reservations, and repair activities.
- Welcomed guests to cabana and island by providing friendly, memorable service.
Cabana Attendant
MSC Ocean Cay Marine Reserve
10.2019 - 03.2020
- Managed cabana booth on the beach, handling all restocking, cleaning, and customer needs
- Processed payments and maintained detailed attendance and sales records
- Provided information about facilities, entertainment options, and rules and regulations
- Recorded details of attendance, sales, receipts, reservations, and repair activities.
- Responded to and resolved guest complaints in alignment with established procedures.
- Assisted with inventory and cabana set-up each day before opening.
Cashier and Customer Service Agent
EZ Imports
12.2018 - 07.2019
- Answered calls within established timeline to maintain adherence to quality and service standards
- Completed regular outbound calls to verify customer information and check on satisfaction with implemented solutions
- Answered general inquiries regarding company pricing and policies
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma - undefined
Bishop Michael Eldon High School
Skills
- Customer service
- Multitasking
- Quality assurance
- Time management
- Recordkeeping
- Cash handling
Timeline
Guest Experience Attendant
Half Moon Cay
12.2023 - Current
Concierge Agent
Atlantis
09.2023 - 12.2023
Cabana Attendant
Royal Caribbean Coco Cay
08.2021 - 11.2022
Cabana Attendant
MSC Ocean Cay Marine Reserve
10.2019 - 03.2020
Cashier and Customer Service Agent
EZ Imports
12.2018 - 07.2019
High School Diploma - undefined
Bishop Michael Eldon High School
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