Hi, I’m
Zakiya McAulay
Nassau,N.P.
Summary
Talented Client Care Specialist bringing a collaborative and growth-driven approach. Ambitious sales and service professional with strengths in time management, communication, and negotiation.
Overview
7
years of professional experience
1
Certification
Work History
Proficient Business Services Ltd.
Client Care Specialist
05.2025 - Current
Job overview
- Served as the primary liaison between clients and technical teams, ensuring clear communication and timely resolution of service requests.
- Managed and tracked service desk tickets using CRM/ticketing systems, coordinating solutions and following through to completion.
- Delivered exceptional customer service by listening actively, responding with empathy, and maintaining a high standard of professionalism.
- Supported and strengthened client relationships through consistent communication, accuracy, and reliability.
- Assisted with administrative and technical service desk tasks to improve operational efficiency and client trust.
- Collaborated with cross-functional teams to resolve technical issues while maintaining a client-focused approach.
- Demonstrated strong problem-solving skills in fast-paced, high-pressure environments.
- Maintained detailed documentation and ensured adherence to service management best practices.
ITS Group Retail
Office Clerk
01.2024 - 05.2025
Job overview
- Collaborated with colleagues to implement a new accounting system, resulting in improved accuracy and efficiency in financial reporting
- Input and updated customer and employee data into computer systems, including customer records, billing, and payroll
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Contact: Luann Chea - 1 (242) 818-7177
University of the Bahamas
Techno Mentor
08.2022 - 10.2023
Job overview
- Responsible for first level troubleshooting of issues with the computers and printers
- Restocking the printer with supplies and the supplies cabinets
- Record any missing components and equipment
- Contact: Jevon Stubbs - jevon.stubbs@ub.edu.bs
Church of God of Prophecy (Great Harbour Cay)
Technical Overseer
04.2020 - 08.2022
Job overview
- Organizing Zoom Meetings
- Making Flyers and Promotional Materials
- Multimedia Sharing in church services
- Contact: Bishop Nathaniel Beneby, District Supervisor for COGOP, GHC - natgeneby@gmail.com
Coolieame's Sunset By The Sea Restaurant
Waitress
06.2019 - 08.2022
Job overview
- Serve food and Beverage to guest
- Small food preparation tasks
- Maintaining Sanitation
- Contact: Coolieame Francis - 1(242)367-8730
Education
University of the BahamasNassau, New Providence, The Bahamas
BBA from Computer and Information Systems
01.2026
H. J. Robinson High SchoolGrand Turk, Turks and Caicos
High School Diploma
07.2017
Skills
- Computer Literate
- Customer Service Experience
- Organized
- Video Editing
- Easy to work with
- Application processing
- Document review
- Client retention
Affiliations
- Bahamas Youth Network (01/2018 - 12/2021) Event Coordinator/Bible Study Leader
- Milagros Internship (08/2019 - 12/2021)
- The National Society of Leadership and Success (08/2021 - 12/2021)
Certification
- ITIL 4 Foundation Certificate in IT Service Management (08/2025 - 08/2028)
- Leadership Course - The National Society of Leadership and Success (08/2021 - 12/21)
- Caribbean Secondary Education Certificate (CSEC) (05/2016 - 06/2017) 11 Subjects were taken (Results: 5 Grade1 (A), 3 Grade2 (B), 3 Grade3 (C))
- Bahamas Junior Certificate (BJC) (06/2013 - 06/2014) 7 Subjects were taken (Results: 3 As, 4 Bs)
Timeline
Client Care Specialist
Proficient Business Services Ltd.
05.2025 - Current
Office Clerk
ITS Group Retail
01.2024 - 05.2025
Techno Mentor
University of the Bahamas
08.2022 - 10.2023
Technical Overseer
Church of God of Prophecy (Great Harbour Cay)
04.2020 - 08.2022
Waitress
Coolieame's Sunset By The Sea Restaurant
06.2019 - 08.2022
H. J. Robinson High School
High School Diploma
University of the Bahamas
BBA from Computer and Information Systems
INTERESTS
Video Editing, Programming, Poster creation, Video Creation, Photography