Zenna Ferguson Deal
Nassau
Summary
Security professional with proven expertise in incident response and surveillance techniques. Committed to enhancing safety protocols and developing effective training programs to minimize risks and ensure compliance.
Overview
12
12
years of professional experience
Work History
Assistant Security Manager
Albany Resort
03.2019 - 08.2025
- Led security team to enhance guest safety and property protection protocols.
- Developed and implemented training programs for security personnel on emergency response procedures.
- Conducted regular risk assessments to identify vulnerabilities and improve security measures.
- Coordinated with local law enforcement on incident responses and crime prevention strategies.
- Monitored surveillance systems to ensure compliance with safety regulations and protocols.
- Monitored key control access system to prevent unauthorized entry to building.
- Assisted in the recruitment, hiring, and training of qualified security personnel to maintain a high-performing team.
Security Supervisor
Albany Resort
03.2019 - 08.2025
- Supervised security operations to ensure safety and compliance across resort premises.
- Conducted regular training sessions to enhance team performance and adherence to protocols.
- Developed and implemented security policies to mitigate risks and improve response times.
- Monitored surveillance systems for suspicious activities, ensuring quick intervention when necessary.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Security Officer
Carey Association
02.2018 - 02.2019
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and report suspicious activities or hazards.
- Implemented access control procedures to manage entry points effectively.
- Collaborated with law enforcement during incidents to maintain order and safety.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Business Owner
Bar & Restaurant
01.2015 - 04.2017
- Managed financial planning, budgeting, and forecasting to ensure sustainable profitability.
- Oversaw daily operations, optimizing workflows and improving service delivery in a competitive market.
- Led a team of employees, providing mentorship and fostering a collaborative work environment.
- Established strong customer relationships through excellent communication and attentive service.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Property Caretaker
Westwind
03.2014 - 03.2015
- Maintained property cleanliness and organization to ensure a welcoming environment.
- Conducted routine inspections to identify maintenance needs and address issues promptly.
- Assisted in landscaping tasks to enhance outdoor aesthetics and functionality.
- Collaborated with contractors for repairs, ensuring compliance with safety standards.
- Supported tenant relations by addressing inquiries and concerns in a timely manner.
Sales Associate
Kinghorn Law Firm
03.2013 - 08.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Education
High School Diploma -
Innswood High
Jamaica 06-2005
Skills
- Security systems management
- Incident investigation
- Access control
- CCTV monitoring
- Incident reports
- Safety and security procedures
- Schedule management
- Employee schedule coordination
- Security team leadership
- CCTV surveillance
- Security reporting
- Staff discipline
- Interpersonal skills
- Time management
- Attention to detail
- Multitasking
Timeline
Assistant Security Manager
Albany Resort
03.2019 - 08.2025
Security Supervisor
Albany Resort
03.2019 - 08.2025
Security Officer
Carey Association
02.2018 - 02.2019
Business Owner
Bar & Restaurant
01.2015 - 04.2017
Property Caretaker
Westwind
03.2014 - 03.2015
Sales Associate
Kinghorn Law Firm
03.2013 - 08.2014
High School Diploma -
Innswood High