ZHIVAGO N. THOMPSON

• Collaborated closely with other departments to meet guest needs and provide best possible experience.
• Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
• Supported team members by offering constructive feedback and coaching as needed.
• Reviewed upcoming events and planned for expected challenges.
• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
• Conducted regular team meetings to discuss guest feedback, identify areas for improvement, and implement corrective actions.
• Achievements- Guest Services Employee Of The Year 2023, Grand Hyatt Rising Star Award 2023, Team Lead Award, Team Player Award , Employee Of The Month.
• Increased team efficiency through development and implementation of streamlined guest service process.

• Inspired clients to push limits by setting achievable goals and celebrating milestones.
• Reviewed client feedback to adjust programs and improve overall satisfaction with services provided.
• Created dynamic fitness classes by incorporating a variety of exercises and training techniques.
• Performed fitness assessments for clients to identify strengths and areas for improvement.
• Conducted regular check-ins for clients to address fitness goals and motivate progress.
• Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
• Helped clients reach fitness objectives by providing encouragement and motivation.
• Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
• Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
• Designed innovative fitness plans to keep clients engaged.

Help with grooming the animals.

Cleaning up the cages.

Greeting guest.

Giving guest a tour of the facility.

• Developed presentations for team meetings, enhancing communication and collaboration.
• Coordinated events and workshops for fostering team engagement and knowledge sharing.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Sorted and organized files, spreadsheets, and reports.