La'mar Thompson
Nassau
Summary
In addition to being highly organized, hardworking, determined and an exemplary individual, I'm looking for a position where I can gain practical experience and use my interpersonal skills. Ultimately, I would like to contribute to the success of a company. My work ethic speaks for itself and shows the type of person I am, as you can see below.
In my opinion, I am well qualified to fill the "Customer Service" role at Delta Air. I have worked in various high-end government jobs and encountered many challenges. It pushed me to become this motivational, outgoing, and fierce individual who loves pursuing what I do to the highest level of my ability. When completing tasks and meeting various company goals, I strive to go above and beyond. Due to this, I left a positive and lasting impression at all of my previous jobs. It is because of this unique ability and confidence that I see myself striving for excellence.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
Nassau Flight Service
10.2023 - Current
- British Airways turn-around coordinator agent, ensuring everyone on the ramp adheres to protocol and wears the right gear.
- Assisted passengers with their boarding passes and directed them to their boarding gates as well.
- I welcomed customers and offered them satisfactory remarks. I enlightened them and lifted their spirits.
- Assisted customers with finding their luggage.
- Resolved various inconveniences related to cancelled flights for customers.
- Achieved a high level of customer satisfaction by providing accurate responses to all customer concerns.
- Assured the jetbridge was installed on the aircraft within a strict time frame.
- Work collaboratively with co-workers to ensure the operation runs smoothly and efficiently.
- As a British Airways employee, I have been cross-trained for various operations.
- Assisting customers with checking in for their cabins.
- Provides information about the documentation required for various travel destinations to passengers.
- Provided assistance to passengers wanting to book a flight on the British Airways website.
- Taking incoming calls, writing down customer concerns, and transferring messages for British Airways.
Issuance Department
The Passport Office
07.2018 - 07.2019
- As former member of the Issuance section, I had the opportunity to assist with national identification documents such as passports, certificates of identity, and emergency passports being processed.
- After passport processing was completed, I organized and categorized passports alphabetically according to their names.
- In response to concerns and distress surrounding stolen and lost passports, I offered comforting solutions regarding the retrieval of and application for a new passport.
- Upon arrival for pick up, I issued passports in a timely and orderly manner to individuals with legitimate ownership.
Back Desk Agent, Visa Department
Ministry of Legalization Unit
07.2018 - 08.2018
- Served as administrative assistant in the visa department
- Assessed whether the applicant was eligible for a visa of any type
- Assisted with answering calls and directing messages.
- Being given the opportunity to oversee the processing of visa application documents.
- Answered questions and provided valid answers to applicants.
- Provided support to the senior administrator by performing various tasks.
Senior Assistant Accountant
Ministry of Foreign Affairs
07.2017 - 08.2017
- I was entitled to the position of Accountant Assistant.
- Interacted with customers and transferred messages.
- Assisted with updating and issuing payrolls.
- Accountable for keeping track of co-workers' time schedules and hours worked.
- In my role as a co-worker accountant, I assisted fellow co-workers in completing tedious tasks as quickly as possible.
Education
No Degree - Basic Electrical 1
The Bahamas Technical And Vocational Institute
Old Trail Rd | Nassau, Bahamas05-2023
No Degree - College Literacy And Math Course
University of The Bahamas
University Drive | Nassau,Bahamas12-2021
High School Diploma -
Temple Christian High School
Shirley Street | Nassau, Bahamas11-2020
Skills
- Problem Solver
- Adaptability
- Collaboration
- Computer- Literate
- Dependable
- Eager to learn new skills
- Keen attention to detail
- Communication and Team-Player
- Decision-making
- Excellent Customer Service
- Leadership Skills
- Well-mannered
- Receptive to Constructive-Criticism
- Work Ethic
References
- Upon Request
Timeline
Passenger Service Agent
Nassau Flight Service
10.2023 - Current
Issuance Department
The Passport Office
07.2018 - 07.2019
Back Desk Agent, Visa Department
Ministry of Legalization Unit
07.2018 - 08.2018
Senior Assistant Accountant
Ministry of Foreign Affairs
07.2017 - 08.2017
No Degree - Basic Electrical 1
The Bahamas Technical And Vocational Institute
No Degree - College Literacy And Math Course
University of The Bahamas
High School Diploma -
Temple Christian High School
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