Laurenda Cartwright

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers and staff.
• Produced daily,weekly and monthly reports for different department.
• Created schedule and payroll for staff.
• Daily store checks,monitored cash drawer and transactions,ensure cash drawer is balance.
• Registered new patron and update accounts.
• Performs safe deposits and withdrawals when needed.
• Ensure all stores is open on a timely and close at set time.
• Monitored and provided store supplies.
• Update staff information.

• Trained and taught POS to all new hires to the company.
• Coached cashier team members on strategies to maximize customer satisfaction.
• Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness.
• Monitored cashier team and shop operations.
• Produced monthly district report and followed regulations.
• Registered and assisted patrons with gaming and updating information.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Manage cash and credit card transactions with excellent accuracy levels.

Manage a team of 25+ people from various backgrounds.

Created and coordinated the communication and promotion policy of the company.

Manage the work flow of others.

Trained new hires.

Resolved employee issue or concerns.

Evaluated performance and gave feedbacks .