Marissa Brown
Nassau, The Bahamas
Summary
Experienced Human Resources Professional with a strong client-centric approach, skilled in managing office operations and building robust relationships with employees. Proficient in recruitment, onboarding, and employee services, with a proven ability to multitask, deliver exceptional customer service, and handle administrative tasks with precision. Eager to leverage expertise to contribute to team success while further developing professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
Fusion Superplex
11.2023 - 09.2024
- Oversee the full recruitment cycle, including identifying and screening candidates, conducting reference checks, extending job offers, and issuing employment contracts.
- Deliver comprehensive support to employees, addressing inquiries and providing assistance on various HR matters.
- Maintain and manage HR records with precision, ensuring that employee files, including contracts, performance reviews, and benefits documentation, are accurate and up-to-date.
- Develop and execute a monthly employee newsletter, significantly improving internal communication and employee engagement.
- Create and manage new hire documentation, including employment letters and onboarding packages, ensuring a smooth integration process for new employees.
- Manage and create content for social media platforms to drive employee engagement and enhance internal communication.
Human Resources Help Desk Agent
Atlantis
02.2023 - 11.2023
- Delivered exceptional customer service to internal and external customers through various channels, including phone, in-person, and email, consistently demonstrating a friendly and personable approach and exceeding expectations.
- Provided comprehensive customer support and technical assistance to a large employee base of over 5,000 individuals, achieving a resolution rate of 95% for customer queries, complaints, and conflicts, ensuring prompt and efficient service.
- Executed organizational development tasks effectively, contributing to departmental and company-wide objectives. Responsibilities included conducting monthly inventory checks, preparing orientation packages, managing HR-related requests via Smartsheet, and responding promptly to phone calls, emails, and client queries.
- Managed data entry and integrity for the Human Resources Information System (HRIS), ensuring that all information was accurate, reliable, and complete.
- Maintained confidentiality of sensitive and confidential employee information on a daily basis, ensuring data security and privacy.
Loan Officer
Simplified Lending Ltd.
07.2021 - 09.2022
- Customer Management: Led client acquisition, onboarding, and financing requests. Handled scheduling and inquiries.
- Sales & Marketing: Surpassed quarterly targets through proactive marketing.
- Client Engagement: Interviewed 100+ loan applicants, ensuring efficient information gathering.
- Records Management: Maintained confidentiality of client records.
Education
Bachelor of Arts - Psychology
University of The Bahamas
University Drive06.2021
Skills
Recruitment & Selection
Conflict Resolution
Communication
Organized & Detail-Oriented
Creative & Analytical
MS Office Suite and Human Resources Information System (HRIS)
Certification
Diploma- Emotional Intelligence
Alison- 2020
REFERENCES
Available upon request
Timeline
Human Resources Coordinator
Fusion Superplex
11.2023 - 09.2024
Human Resources Help Desk Agent
Atlantis
02.2023 - 11.2023
Loan Officer
Simplified Lending Ltd.
07.2021 - 09.2022
Diploma- Emotional Intelligence
Alison- 2020
Bachelor of Arts - Psychology
University of The Bahamas
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