RUDIANN LARAMORE
Nassau
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Competent Phlebotomy Technician with three years of experience working in high-volume, fast-paced laboratory settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Overview
6
6
years of professional experience
Work History
Phlebotomy Technician
Kelso Medical Laboratory
11.2021 - Current
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Logged patient information and recorded results into system.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Customer Service Representative
Go Postal Shipping Company
01.2020 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Server
Club Med
03.2017 - 10.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Certification in Phlebotomy - Phlebotomy
Nurses Edge Training Institute
Nassau, Bahamas08.2020
High School Diploma -
San Salvador High School
San Salvador, Bahamas06.2005
Skills
- Donor Screening
- Blood Cultures
- Insurance Information Collection
- Processing Specimens
- Specimen Collection
- Fluid Intake Monitoring
- Phlebotomy Functions
- Federal Laws
- Health Education
Timeline
Phlebotomy Technician
Kelso Medical Laboratory
11.2021 - Current
Customer Service Representative
Go Postal Shipping Company
01.2020 - 11.2021
Server
Club Med
03.2017 - 10.2019
Certification in Phlebotomy - Phlebotomy
Nurses Edge Training Institute
High School Diploma -
San Salvador High School
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