Andrea V. Saunders
Freeport,Grand Bahama
Summary
To obtain employment in a company that has room for an enthusiastic, hardworking young adult with an open mind and eager to learn. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Demonstrated ability to improve resolution times, significantly boosting customer loyalty and repeat business.
Overview
2
2
years of professional experience
Work History
Cashier
Abaco Markets Ltd.
09.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Receptionist
Norris R. Carroll & Co. Law Firm
07.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Representative
Go Postal Courier Services
11.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Bellevue Gifts and Supplies
06.2022 - 07.2022
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
St. Georges High School
Freeport, Grand Bahama06-2022
Skills
- Computer Literate
- Active listener
- Effective communicator
- Customer service
- Patience and empathy
- Work ethic and integrity
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Multitasking
- Strong multitasking
- Team player attitude
Timeline
Cashier
Abaco Markets Ltd.
09.2023 - 06.2024
Receptionist
Norris R. Carroll & Co. Law Firm
07.2023 - 08.2023
Customer Service Representative
Go Postal Courier Services
11.2022 - 05.2023
Customer Service Representative
Bellevue Gifts and Supplies
06.2022 - 07.2022
High School Diploma -
St. Georges High School
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