Summary
Overview
Work History
Education
Skills
References
Timeline
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Bernea Anita Smith-Richards

Nassau,NP

Summary

Dynamic professional with a proven track record at Creative Christian Academy, excelling in curriculum development and student engagement. Skilled in assessment strategies and effective communication, I foster an inclusive learning environment that enhances student performance. Adept at utilizing technology to elevate classroom instruction and ensure comprehensive understanding.

Customer Service Specialist with a strong track record of enhancing productivity and efficiency in task execution. Recognized for expertise in conflict resolution, data entry, and customer relationship management. Demonstrates exceptional communication and problem-solving skills to foster positive customer experiences. Committed to driving continuous improvement in service delivery.

Results-driven Census Field Officer with extensive experience in data collection and demographic research. Proven track record of delivering accurate census counts through effective interviewing and meticulous note-taking, while maintaining strict confidentiality of sensitive information. Successfully completed multiple field assignments within deadlines, enhancing overall process efficiency and precision.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

The Mail Boat Company
Nassau , Bahamas
02.2023 - Current
  • Interacted with customers to comprehend their needs.
  • Developed periodic documentation to evaluate consumer contentment scores.
  • Updated databases with new and modified customer data.
  • Followed up on customer inquiries not immediately resolved.
  • Explained billing procedures, processed payments, and supported clients in setting up payment methods.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Handled numerous accounts concurrently while adhering to deadlines.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Teacher

Creative Christian Academy
Nassau, Bahamas
01.2020 - 05.2025
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Used videos, lectures and moderated discussions to engage students during class.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Assessed student performance through tests, quizzes and other assessments.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Maintained a safe and orderly learning environment for all students.

Census Field Officer

Department of Stastics
Nassau , Bahamas
05.2021 - 08.2021
  • Identified areas not adequately covered or responded to during census taking activities.
  • Conducted follow up interviews with respondents when necessary due to discrepancies in their answers.
  • Conducted door-to-door canvassing to ensure all households were accurately represented in the census data.
  • Maintained detailed records of all contacts made with residents during canvassing efforts.
  • Ensured accuracy of collected information by verifying with other sources such as local records, maps, and aerial photographs.
  • Resolved problems related to non-response or incomplete responses from individuals or households.
  • Compiled statistical data into spreadsheets utilizing software programs such as Microsoft Excel.

Office Clerk Assistant

Colina Insurance
Nassau, Bahamas
06.2019 - 09.2019
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Answered and directed phone calls to appropriate staff members.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.

Office Administration Assistant

Hope Academy High School
Nassau , Bahamas
09.2018 - 04.2019
  • Proofreading drafts of documents prior to finalizing them.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Monitored office expenses and submitted purchase requests.

Education

Bachelor of Arts - Elementary Education

Bahamas Baptist University College
Nassau, Bahamas
06-2024

High School Diploma -

Hope Academy
Nassau, Bahamas
06-2018

Skills

  • Classroom management
  • Curriculum development
  • Assessment strategies
  • Lesson planning
  • Effective communication
  • Student engagement

References

References available upon request.

Timeline

Customer Service Representative

The Mail Boat Company
02.2023 - Current

Census Field Officer

Department of Stastics
05.2021 - 08.2021

Teacher

Creative Christian Academy
01.2020 - 05.2025

Office Clerk Assistant

Colina Insurance
06.2019 - 09.2019

Office Administration Assistant

Hope Academy High School
09.2018 - 04.2019

Bachelor of Arts - Elementary Education

Bahamas Baptist University College

High School Diploma -

Hope Academy

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Bernea Anita Smith-Richards