Damika Ariste Saint-Vil

Ensure timely completion of projects with diligent task prioritization, delegation and follow-up

• Restock supplies and placed Purchase Orders for all branch
• Handle office tasks, filing, generating reports, and presentations, set up meetings and recording supplies
• Accurately and proficiently prepare exchange control reports for daily submission
• Prepare, compile, and sort documents for entry
• Provide user log-in and activation codes for Sand Dollar requests
• Reconcile Sand Dollar accounts
• Disbursement of Loans
• Preparing of Loan Payoff Report, Refinance Work-Up and Cancellation Letter.

• Assisted customers with processing transactions, such as money transfers, withdrawals, or payments.
• Maintained a clean, organized work area and a professional appearance.
• Follow all compliance protocols and procedures with due diligence.
• Maintained and balanced cash drawer at the end of day.
• Follow company procedures to count and manage all the funds received from customers after each transaction.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Provided exponential customer service
• Handled all customer related issues in accordance with company policies
• Scanned goods and ensured pricing accuracy
• Collected payments for products and services
• Balanced, reconciled register and reports for cash, debit and credit sales.