Marcia Charlow
Nassau, Bahamas,NP N-
Summary
Detail-oriented Compliance Professional offering 15 years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions in the effort of risk mitigation for the sake of AML/CFT/CFP in the fight against financial crime. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote jurisdictional, country, and company reputation.
Overview
13
13
years of professional experience
Work History
Head of Compliance
Lennox Paton
12.2023 - Current
- Manage compliance efforts, reporting and audits for the Firm and Corporate Services.
- Management of Economic Substance Reporting, FATCA/CRS Reporting, IOEMA Declarations, BVI ESR and Annual Financial Submissions
- Prepare records and data for regular audits.
- Prepare and present comprehensive reports to upper management and audit team, covering issues and recommendations.
- Consult with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Implement comprehensive record-keeping systems for easy access during audits or inspections.
- Collaborate with legal counsel to develop accurate interpretations of new or changing regulations.
- Continual improvement of compliance management by implementing streamlined processes and procedures.
- Manage the resolution of complex compliance matters, minimizing potential fines and penalties.
- Compliance with and submissions of Reporting Standards relative to our regulators, The Competent Authority, The Securities Commission of The Bahamas, The FIU of The Bahamas according to OFAC, OECD, AEOI, UN, CFATF, and all regulatory bodies at large.
Compliance Administrator
Lennox Paton
08.2021 - 12.2023
- Conduct regular review of customer due diligence/KYC Documents for existing clients and application
- Reviewing and Onboarding of Clients with application DD and EDD measures relative to applicable laws and Acts.
- Identify potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Liaise with Senior Partner/MLRO, Financial Services Group, and Attorneys to address compliance deficiencies to appropriate channels for investigation and resolution.
- Monitor compliance with processes, policies, procedures and standards in regards to maintenance of customer database and management of scheduled reporting to regulatory bodies and sanction screenings.
- Make use of data and accounting systems to create reports to keep senior management informed of operations and progress of compliance efforts.
Unit Compliance Officer
Fidelity Bank (Bahamas) Ltd
10.2020 - 07.2021
- Executed risk screenings for applicants and clients to determine and mitigate risk.
- Approved onboarding of new client relationships same day when escalation is not required. Submitted pre-approval requests for on-boarding for High Risk Applicants to Compliance Unit.
- Processed Daily Deposit Reports to ensure that Client's are within expected deposit activity range based on profile and declared income.
- Perform ad-hoc requests/report submissions from Compliance Team.
Complaints Officer
Fidelity Bank (Bahamas) Ltd.
09.2019 - 10.2020
- Support Customer Care Centre and Branch Operations by preparing and updating documents, reports and spreadsheets daily, for monthly submission, or upon request.
- Verified Customer's identities before providing access to or processing request for Digital and Telephone Banking.
- Communicated with Financial Centre Managers for approval of transaction requests.
- Documented and address Customer Complaints with Complaint Officers.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
Deposit & Credit Officer
Fidelity Bank (Bahamas) Limited
12.2018 - 09.2019
- Created Customer profiles in Bank's System and data entry of customer information, upon receiving clear Risk Screening and RIM approval from UCO
- Account maintenance and customer retention: opening of account closures, dormant account reactivation, ordering of debit and credit cards and preparation of credit reference letters.
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Completed credit applications and submitted to underwriting for approval.
- Solicited new and exiting clients, and declined applicants based on TDS and credit scores.
Accounts & Payroll Associate
Diamonds International
05.2018 - 11.2018
- Processed bi-monthly payroll for Bahamas (RBC), Bermuda (HSBC Bank) and Grand Turk Employees (CIBC).
- Manually adjusted employee times, vacation, sick days, incentives, deductions, loans, and overall payment calculation daily.
- Reconciled all company accounts, including credit cards, employee expenses and commissions and monitored status of accounts receivable and payable to facilitate prompt processing.
- Bank reconciliation for all 3 regions of service accounts; American Express, Visa, Master, and Discover cards; Commenity Bank, Synchrony Bank, and gift cards
- Supported Financial Controller, Account and Regional Manager with daily operational accounting functions and ad-hoc reporting with document maintenance.
- Consistently met deadlines even under high-pressure situations, displaying exceptional time-management skills.
Credit Administration Associate
Royal Bank of Canada (Bahamas) Ltd
02.2017 - 02.2018
- Processed Loans /Client Account adjustments for Bahamas, TCI, Cayman, Barbados,.
- Simultaneously worked on over 50 requests daily between FINCO Mortgage Box, RBC Lending Action Request box, and providing relief to credit facility processors (personal and mortgage teams)
- Created loan facilities (personal, professional and business banking, mortgages and overdrafts daily.
- Processed loan payments, payment reversals, history adjustments, loan, accounts, and credit card write offs, payment extensions/waivers daily.
- Amortized and adjusted of credit facility rates monthly.
- Processed write-offs, zero balance report, non-productive report, and FINCO posting sheets and payment change actions monthly, or as requested.
- Maintained a high level of confidentiality while handling sensitive documents, ensuring proper storage and disposal of materials when necessary.
Accounts & Finance Associate
Baha Mar Ltd
06.2016 - 01.2017
- Provided support to Project Finance Executives for completion of ad-hoc reports and projects relevant to account receivables/payables.
- Created payment request documents - by way of invoice compilation for submission to China EXIM Bank monthly.
- Supervised daily bookkeeping with attention to accounts receivable, accounts payable, banking reconciliation and disbursements for over 300 Vendors.
Loans Processing & Verification Representative
Royal Bank of Canada (Bahamas) Ltd
08.2011 - 04.2014
- Processed and verified personal and mortgage loans (labors, consumer, demand, professional, Overdrafts, etc.) within 24 hour timeline.
- Processed credit card and loan payments/transfers and credit card and loan write-offs daily by 3:00pm.
- Processed Credit Suisse Subsidy (quarterly basis).
- Collected quarterly banking fees for Credit Suisse.
- Met and exceeded Service Level Agreement (SLA) daily and during peak seasons of 24 hour responses and processing of requests sent before 3:00pm daily.
Education
MBA - Financial Crime And Compliance
Bangor University
Wales, United Kingdom06-2026
FATCA & CRS Specialist -
Global Compliance Institute
London, United Kingdom 12-2024
Company Law, Practice & Administration Stage II -
Bahamas Institute of Financial Services
Nassau, Bahamas10-2024
Company Law, Practice & Administration Stage I -
Bahamas Institute of Financial Services
Nassau, Bahamas06-2024
Certified Anti-Money Laundering Specialist -
ACAMS
Online 09.2022
Intermediate AML & Compliance Systems Certificate -
Bahamas Institute of Financial Services
Nassau, Bahamas10.2020
Intro. To AML & Compliance Systems Certificate -
Bahamas Institute of Financial Services
Nassau, Bahamas 02.2020
Fundamentals of Financial Services Certificate -
Bahamas Institute of Financial Services
Nassau, Bahamas02.2016
Associate of Applied Science - Business Administration
Kaplan University - Online
Chicago, IL10.2014
High School Diploma - Deputy Head Girl -
Queen's College
Nassau, Bahamas06.2011
Skills
- Financial Reporting and Record Keeping
- Compliance review and procedures
- Data Management and Analysis
- Financial Crime Risk Management
- Microsoft Office Suite Proficient
- Risk management strategies
- Regulations enforcement
- Sanctions compliance
- Invoicing Procedures
- Investigations skills
- Report Generation
- Data privacy
Timeline
Head of Compliance
Lennox Paton
12.2023 - Current
Compliance Administrator
Lennox Paton
08.2021 - 12.2023
Unit Compliance Officer
Fidelity Bank (Bahamas) Ltd
10.2020 - 07.2021
Complaints Officer
Fidelity Bank (Bahamas) Ltd.
09.2019 - 10.2020
Deposit & Credit Officer
Fidelity Bank (Bahamas) Limited
12.2018 - 09.2019
Accounts & Payroll Associate
Diamonds International
05.2018 - 11.2018
Credit Administration Associate
Royal Bank of Canada (Bahamas) Ltd
02.2017 - 02.2018
Accounts & Finance Associate
Baha Mar Ltd
06.2016 - 01.2017
Loans Processing & Verification Representative
Royal Bank of Canada (Bahamas) Ltd
08.2011 - 04.2014
MBA - Financial Crime And Compliance
Bangor University
FATCA & CRS Specialist -
Global Compliance Institute
Company Law, Practice & Administration Stage II -
Bahamas Institute of Financial Services
Company Law, Practice & Administration Stage I -
Bahamas Institute of Financial Services
Certified Anti-Money Laundering Specialist -
ACAMS
Intermediate AML & Compliance Systems Certificate -
Bahamas Institute of Financial Services
Intro. To AML & Compliance Systems Certificate -
Bahamas Institute of Financial Services
Fundamentals of Financial Services Certificate -
Bahamas Institute of Financial Services
Associate of Applied Science - Business Administration
Kaplan University - Online
High School Diploma - Deputy Head Girl -
Queen's College
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