MRS. SHARMAINE D. GRIFFIN
NASSAU,The Bahamas
Summary
To seek and maintain full-time position. Detail oriented, organized and meticulous individual with progressive experience marked by resourceful contributions. Goes above and beyond requirements. Career achievements, enthusiastic team player ready to contribute to company success.
Overview
20
20
years of professional experience
Work History
Information & Communications Officer
The Bahamas Agriculture & Marine Science Institute
01.2018 - Current
- Liaised effectively with others to promote ongoing execution of communication tactics with company growth.
- Attended regular client meetings to report project progress and address questions.
- Respond to media inquiries, arrange interviews.
- Established and networked with media personnel
- Preserve and promote company reputation among staff and clients.
- Maintain records of media coverage and collate analytics and metrics.
- Provide exceptional services in managing virtual communications.
Estate Agent
Realty Team Bahamas Ltd.
01.2009 - Current
- Developed successful marketing strategies to promote properties and maximize exposure.
- Cultivated strong relationships with agents, lenders and title companies.
- Communicated with clients to understand property needs and preferences.
- Set up virtual home tours, in-person visits, and open houses for properties.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Presented purchase offers to sellers for consideration.
Recruitment Coordinator
The Bahamas Agriculture and Marine Science Institute
01.2022 - 02.2023
- Coordinated incoming student applications.
- Conducted effective research on potential job candidates and compiled details into reports.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Devised recruiting strategies and implemented through marketing campaigns, advertising initiatives and innovative presentations.
- Supported job fairs, open houses and recruiting events.
- Scheduled and conducted presentations each week.
- Reached out to qualified referral candidates to obtain applications.
Assistant Manager of Customer Service
The Bahamas Agriculture & Marine Science Institute
01.2019 - 12.2021
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Reviewed overdue balances and followed-up with customer support personnel to resolve root cause of delay.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Human Resources Personnel Assistant
Atlantis Resort
02.2016 - 09.2016
- Updated and maintained employee attendance records.
- Assisted with Employee Engagement Index (E.E.I)
- Coordinate and Participated in the Employee Enrollment (UNIFOCUS)
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Set up orientations and initial training for new employees.
- Monitored and analyzed employee satisfaction survey results.
Licensed Insurance Agent
Family Guardian Insurance Company
01.2012 - 01.2015
- Exceeded corporate quotas for monthly policy sales.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Manager in Training
Karen's Shoes Store
07.2006 - 01.2008
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Oversaw activities of three-person team completing exceptional customer service and speedy assistance, disciplining and motivating employees to maximize performance.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Handled day-to-day customer or client questions via telephone or email.
- Analyzed customer feedback to identify areas for improvement.
- Acted with integrity, honesty and knowledge to promote culture of company.
Manager's Assistant
All Eyes on You Fashion
04.2003 - 04.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Booked conference tickets and secured public speaking engagements.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Responded to and directed incoming calls and other communication.
Education
Graduate - Customer Service Excellence
Ministry of Education Bahama Host
Nassau, The Bahamas12.2022
Certification - Certified Training & Development Professional
HR Academia
Online06.2022
Bachelor of Arts - Business Admin & Human Resource Management
Colorado Technical University
Colorado Springs11.2020
Certificate - Certified Office Administrator
Synergy Bahamas
Shirley Street01.2017
High School Diploma -
Temple Christian School
Shirley Street06.2006
Skills
- Planning and Coordination
- MS Office
- Flexible and Adaptable
- Team-building
- Decision-Making
- Excellent Communication
- Dependable and Responsible
- Problem-Solving
- Organization and Time Management
- Written Communication
- Critical Thinking
- Attention to Detail
- House Showings
- Closing Sales
- Home Tours
- Leasing and Sales
- Property Showing
- Experienced Entrepreneur
- Cold Calling
Cooking, Gardening, Photography, Creative Writing
I am a home cook, however I was once on a cooking show. I enjoy fine dining so anytime I go out to eat I try to replicate a dish or make it my own. I always cook and share with my close friends and colleagues. I love to cook with fresh ingredients, I have a herb garden that consists of rosemary, thyme, green onions, bird peppers, key limes among other things. I am the person in the room that will have captured a moment, besides selfies I always photograph moments. I enjoy expressing myself with words, I always admired telling a story being descriptive and communicating through the use of words.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Recruitment Coordinator
The Bahamas Agriculture and Marine Science Institute
01.2022 - 02.2023
Assistant Manager of Customer Service
The Bahamas Agriculture & Marine Science Institute
01.2019 - 12.2021
Information & Communications Officer
The Bahamas Agriculture & Marine Science Institute
01.2018 - Current
Human Resources Personnel Assistant
Atlantis Resort
02.2016 - 09.2016
Licensed Insurance Agent
Family Guardian Insurance Company
01.2012 - 01.2015
Estate Agent
Realty Team Bahamas Ltd.
01.2009 - Current
Manager in Training
Karen's Shoes Store
07.2006 - 01.2008
Manager's Assistant
All Eyes on You Fashion
04.2003 - 04.2006
Graduate - Customer Service Excellence
Ministry of Education Bahama Host
Certification - Certified Training & Development Professional
HR Academia
Bachelor of Arts - Business Admin & Human Resource Management
Colorado Technical University
Certificate - Certified Office Administrator
Synergy Bahamas
High School Diploma -
Temple Christian School
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