Shekira Outten
Lauderhill,FL
Summary
Experience Customer Service Representative with over 15 years of experience in Customer relations. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Berth Operator
Freeport Container Port
Freeport Bahamas
05.2022 - Current
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Customer Service Specialist
itel BPO
Freeport Bahamas
06.2019 - 11.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers .
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Restaurant Manager
Burger King
Freeport Bahamas
03.2006 - 02.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Security Officer
Safeland Security
Hollywood
06.2003 - 11.2004
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
Customer Service Representative
ADT Alarm service
Miami
04.2002 - 01.2003
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
High School Diploma -
North Miami Senior High
Miami FL06.2003
Skills
- Active Listening
- Self-Motivated
- Flexible and Adaptable
- Excellent Communication
- Attention to Detail
- Dependable and Responsible
- Skilled machine operator
Timeline
Berth Operator
Freeport Container Port
05.2022 - Current
Customer Service Specialist
itel BPO
06.2019 - 11.2021
Restaurant Manager
Burger King
03.2006 - 02.2014
Security Officer
Safeland Security
06.2003 - 11.2004
Customer Service Representative
ADT Alarm service
04.2002 - 01.2003
High School Diploma -
North Miami Senior High
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