Sontae R. Miller
Nassau
Summary
Hardworking employee enthusiastic about learning Pursues opportunities to learn new skills and contribute to group success. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
BAF Financial & Insurance
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Assistant
Kelly's House and Home
12.2022 - 12.2022
- Helped customers locate products and checked store system for merchandise at other sites
- Assisted customers with prompt and polite support in-person and via telephone
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
- Established rapport with customers using active listening and interpersonal skills
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
Cashier/Store Manager
Sunshine Auto Sales
06.2021 - 07.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Worked closely with shift manager to solve problems and handle customer concerns
- Used POS system to enter orders, process payments and issue receipts
Cashier/Store Manager
Sunshine Auto Sales
06.2019 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items
Teacher's Aide
First Step Academy
07.2017 - 08.2017
- Assisted teachers with grading routine assignments, projects, and tests
- Maintained safety and security by overseeing students in recess environments
- Supported student physical, mental, and social development using classroom games and activities
- Helped teachers prepare for lessons and activities by arranging and organizing materials and teaching spaces
Education
No Degree - Nursing
St.George's University
01.2025
High School Diploma -
St. Augustine's College
06.2020
Skills
- Cash Register Systems
- Time Management Skills
- Verbal and Written Communication
- Cash Counting Machine Operations
- Credit and Cash Transactions
- Customer Relationships
- Cash Drawer Management
- Office Assistant
- File management
- Computer Proficiency
- Money handling abilities
- Data Entry
- Certified in Microsoft Word, Powerpoint and Excel
Timeline
Customer Service Representative
BAF Financial & Insurance
12.2023 - Current
Sales Assistant
Kelly's House and Home
12.2022 - 12.2022
Cashier/Store Manager
Sunshine Auto Sales
06.2021 - 07.2021
Cashier/Store Manager
Sunshine Auto Sales
06.2019 - 08.2019
Teacher's Aide
First Step Academy
07.2017 - 08.2017
High School Diploma -
St. Augustine's College
No Degree - Nursing
St.George's University
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