Lutysha Ferguson
Nassau ,Bahamas
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
Work History
Sales Representative
BAF Financial & Insurance
11.2019 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved quarterly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Associate
Colombian Emeralds International
04.2015 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Coder & Editor
Department Of Statistics
03.2012 - 01.2015
- Code and edit questionnaire booklet before entering data into the database.
- Field surveying
- Data entry
Office Assistant
Laing’s Towing Services
02.2006 - 01.2012
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and assist used parts sales/ accounts receivable.
- Dispatch tow truck drivers.
Education
Associate Of Applied Business - Business Management
Bahamas Baptist University College
Jean Street, Nassau, Bahamas 07.2023
Skills
- Closing Sales
- Lead Prospecting
- Product and Service Knowledge
- Network Development
- Quotas and Goals
- Upselling Techniques
- Prospecting and Cold Calling
Timeline
Sales Representative
BAF Financial & Insurance
11.2019 - Current
Sales Associate
Colombian Emeralds International
04.2015 - 09.2019
Coder & Editor
Department Of Statistics
03.2012 - 01.2015
Office Assistant
Laing’s Towing Services
02.2006 - 01.2012
Associate Of Applied Business - Business Management
Bahamas Baptist University College
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