ESSA WALLACE
Dundas Town, Abaco
Summary
Dynamic individual with years of hands-on experience in Cosmetology and talent for navigating challenges. Bringing strong Communication skills and proven ability to develop beauty professionals and assist them with achieving their goals. Strong problem-solving and a proactive approach to new tasks.
Overview
35
35
years of professional experience
Work History
Cleint Credit Associate
Fidelity Bank Bahamas
09.2023 - Current
- Uploaded completed applications to appropriate credit system.
- Delivered diverse departmental administrative support to personnel.
- Provided exceptional customer service, addressing client inquiries and resolving issues related to their credit applications promptly.
- Conducted thorough due diligence on prospective borrowers to minimize risk exposure while maximizing profitability opportunities.
Volunteer Cosmetology Instructor
New Life Apprenticeship Program
01.2022 - 06.2023
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Planned both theory and practical lessons for over 40 students.
- Enhanced students' practical skills by demonstrating and explaining various cosmetology techniques.
- Established strong rapport with students, fostering an open and inclusive learning atmosphere.
Cosmetology Instructor
Bahamas Technical & Vocational Institute (BTVI)
01.2022 - 01.2023
- Worked with lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Facilitated both theory and practical lessons for students.
- Mentored aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
Customer Service Representative
Family Guardian Insurance
01.2015 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hair Stylist
Glam R' Us Beauty Salon
01.2013 - 01.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Independent Contract Beautician
Various Salons
01.1993 - 01.2017
- Operated my own business as a beautician through booth rental at various salons throughout Grand Bahama
- Also owned and operated a salon for 4 years
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Expanded service offerings by staying up-to-date with industry trends and participating in continuing education opportunities.
Independent Contract Beautician
Najah's Beauty Salon
01.2010 - 01.2013
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Streamlined appointment booking process leading to reduced wait times for clients.
- Demonstrated high level of customer service to increase retention and satisfaction.
Salon Manager (Proprietor)
Visions of Beauty Design Studio
01.2006 - 01.2010
- Daily salon operations, record keeping, banking, weekly and monthly reports, bill paying, etc
Receptionist/Manager
Telina's Beauty Salon
01.1990 - 01.1993
- Answered phone calls, record keeping, daily salon operations, banking, weekly and monthly reports
Education
CERTIFICATION - OFFICE & BUSINESS MANAGEMENT, OUTREACH SALES & MARKETING MANAGEMENT
Nassau, Bahamas07.2014
ASSOCIATE DEGREE - BUSINESS ADMINISTRATION
BAHAMAS INSTITUTE OF BUSINESS AND TECHNOLOGY
08.2004
MASTER'S DEGREE - THE ART OF BEAUTY CULTURE
NATIONAL BEAUTY CULTURALISTS LEAGUE
08.2004
BACHELOR'S DEGREE - THE ART OF BEAUTY CULTURE
NATIONAL BEAUTY CULTURALIST LEAGUE
08.2002
COSMETOLOGY DIPLOMA -
INDUSTRIAL TRAINING CENTER
07-1996
DIPLOMA -
HAWKSBILL HIGH SCHOOL
HAWKSBILL, GRAND BAHAMA06.1990
Skills
- Training and mentoring
- Knowledgeable in all aspects of cosmetology
- Knowledgeable Microsoft Office Suites
- Attention to detail
- Articulate in client education
- Excellent in customer service
- Strong communication skills
- Excellent stress and time management skills
- Relationship Management
- Sales experience
- Problem-Solving
- Time Management
- Multitasking
- Communication Skills
- Professional Demeanor
- Problem-solving aptitude
- Team building
References
Available upon request
Activities
I am passionate about seeing people achieve their goals. Throughout my years in the beauty industry, I have assisted BTVI and all of Grand Bahama's government high schools' cosmetology programs by taking on student apprentices for on-the-job training. Many of them have continued in the industry and excelled in this area. I have also assisted students in obtaining international cosmetology training.
Timeline
Cleint Credit Associate
Fidelity Bank Bahamas
09.2023 - Current
Volunteer Cosmetology Instructor
New Life Apprenticeship Program
01.2022 - 06.2023
Cosmetology Instructor
Bahamas Technical & Vocational Institute (BTVI)
01.2022 - 01.2023
Customer Service Representative
Family Guardian Insurance
01.2015 - 06.2020
Hair Stylist
Glam R' Us Beauty Salon
01.2013 - 01.2020
Independent Contract Beautician
Najah's Beauty Salon
01.2010 - 01.2013
Salon Manager (Proprietor)
Visions of Beauty Design Studio
01.2006 - 01.2010
Independent Contract Beautician
Various Salons
01.1993 - 01.2017
Receptionist/Manager
Telina's Beauty Salon
01.1990 - 01.1993
ASSOCIATE DEGREE - BUSINESS ADMINISTRATION
BAHAMAS INSTITUTE OF BUSINESS AND TECHNOLOGY
MASTER'S DEGREE - THE ART OF BEAUTY CULTURE
NATIONAL BEAUTY CULTURALISTS LEAGUE
BACHELOR'S DEGREE - THE ART OF BEAUTY CULTURE
NATIONAL BEAUTY CULTURALIST LEAGUE
DIPLOMA -
HAWKSBILL HIGH SCHOOL
CERTIFICATION - OFFICE & BUSINESS MANAGEMENT, OUTREACH SALES & MARKETING MANAGEMENT
COSMETOLOGY DIPLOMA -
INDUSTRIAL TRAINING CENTER
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