Hi, I’m
VANETTE S. JOHNSON
Nassau,New Providence
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
years of professional experience
1
Certification
Work History
Rosewood, Baha Mar
Sales & Marketing Coordinator
09.2021 - 01.2023
Job overview
- Strengthen client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities
- Negotiate and provide appropriate rates for group stays
- Provide site inspections to potential clients
- Achieve customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals
- Streamline internal communication for increased efficiency between the sales and marketing teams
- Collaborate with cross-functional teams on product launches, ensuring successful rollouts and strong initial sales performance
- Host and entertain influencers and other potential clients or existing clients
- Provide appropriate site alert to inform internal team of potential business opportunities
- Coordinate transportation, activities, reserve dinner reservations
- Follow through with leads to close sales over phone, in office and during external consumer engagements
- Coordinate with other departments to provide smooth execution of sales initiatives
- Communicate customer feedback and complaints to team members to promote proper resolution
- Maintain up-to-date knowledge of product.
Rosewood, Baha Mar
Concierge Agent
12.2018 - 09.2021
Job overview
- Maintain a tidy and welcoming lobby area to create a positive first impression for guests
- Collaborate with other hotel departments to ensure smooth operations and consistent communication regarding guest requests
- Arrange transportation, dinner reservation and activities arrangements for guests
- Address guest concerns promptly, resulting in increased customer satisfaction ratings
- Maintain comprehensive records of guest preferences, ensuring personalized service and recognition during future visits
- Provide support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources
- Provide exceptional customer service by anticipating and addressing guest needs proactively
- Enhance guest satisfaction by providing personalized recommendations for local attractions and dining options
- Organize special events for hotel guests, creating unique experiences that encouraged repeat visits
- Continuously updated knowledge of local attractions, events, and businesses to provide accurate information to guests
- Remedy issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Greet guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences
- Address customer inquiries with timely and professional responses via phone, email and in-person interactions
- Maintain high level of professionalism and discretion when dealing with guests
- Upheld hotel policies and procedures by providing high level of customer service.
Paradise Island Beach Club
Front Desk Agent
09.2016 - 05.2018
Job overview
- Resolve guest issues promptly, resulting in positive feedback and return visits
- Receive and confirm reservations over phone, in person, and via computer for guests and provide confirmation information
- Welcome each new arrival pleasantly and confirmed reservations and identification
- Utilize strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences
- Maintain customer loyalty with exceptional communication skills and personalized service
- Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Assist guests in making informed decisions on local attractions, dining options, and transportation services
- Enhance guest satisfaction by efficiently managing check-in and check-out processes
- Mentor new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles
- Ensure accurate billing and payment processing, reducing errors and guest disputes
- Promote hotel amenities and services to guests, enhancing their stay
- Resolve guest complaints with effective problem-solving, improving overall guest experience
- Coordinate with housekeeping and maintenance to ensure rooms met hotel standards
- Train new staff members in customer service techniques and hotel operations
- Keep accounts in balance and ran daily reports to verify totals.
Bahamas Security
Aviation Security Officer
04.2012 - 12.2012
Job overview
- Detect potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors
- Enhance airline security by conducting thorough screenings and inspections of passengers, baggage and cargo
- Participate in continuous training in bombs, explosives and body
- Improve overall airport safety by promptly addressing any security-related concerns raised by staff or passengers
- Utilize strong communication skills when interacting with travelers from diverse cultural backgrounds, facilitating a smooth
- Participate in continuous professional development opportunities to stay updated on industry trends and advancements in security technology
- Complete comprehensive training programs on aviation security regulations, principles, and best practices, increasing proficiency in job responsibility
- Perform pat-downs to look for unauthorized materials and weapons
- Use explosive detection machines and chemical swab systems to identify potential hazards
- Operate x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage
- Discretely observe behavior and demeanor of travelers and staff to screen for suspicious actions
- Engage in casual conversations with individuals to assess and analyze behaviors
- Manually screened passengers unable to pass through metal detectors or who triggered alarms
- Execute security rules and procedures and calmly and promptly escorted non-compliant individuals out of building or away from secured areas.
Education
University of the Bahamas, New Providence, Bahamas
Prelaw
01.2023
Mt. Carmel Preparatory Academy, New Providence, Bahamas
High School Diploma
01.2011
University Overview
- Various certificates of accomplishment and participation
- Bahamas General Certificate of Secondary Education - 5
- Bahamas Junior Certificate - 7
- Pitman (English) - First level pass
Skills
- Customer service and critical thinking
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Flexible and Adaptable
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Calm Under Pressure
- Decision-Making
Certification
- Synergy Bahamas-Principle of Accounts, 2016
- CPR Certification, 2020
Locations
- New Providence, New Providence, Bahamas
- Paradise Island, Paradise Island, Bahamas
- Stapleton, New Providence, Bahamas
Timeline
Sales & Marketing Coordinator
Rosewood, Baha Mar
09.2021 - 01.2023
Concierge Agent
Rosewood, Baha Mar
12.2018 - 09.2021
Front Desk Agent
Paradise Island Beach Club
09.2016 - 05.2018
Aviation Security Officer
Bahamas Security
04.2012 - 12.2012
Mt. Carmel Preparatory Academy
High School Diploma
- Synergy Bahamas-Principle of Accounts, 2016
- CPR Certification, 2020
University of the Bahamas
Prelaw
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