Hi, I’m
VANETTE S. JOHNSON
Nassau,New Providence
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
years of professional experience
1
Certification
Work History
Rosewood, Baha Mar
Sales & Marketing Coordinator
09.2021 - 01.2023
Job overview
- Strengthen client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities
- Negotiate and provide appropriate rates for group stays
- Provide site inspections to potential clients
- Achieve customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals
- Streamline internal communication for increased efficiency between the sales and marketing teams
- Collaborate with cross-functional teams on product launches, ensuring successful rollouts and strong initial sales performance
- Host and entertain influencers and other potential clients or existing clients
- Provide appropriate site alert to inform internal team of potential business opportunities
- Coordinate transportation, activities, reserve dinner reservations
- Follow through with leads to close sales over phone, in office and during external consumer engagements
- Coordinate with other departments to provide smooth execution of sales initiatives
- Communicate customer feedback and complaints to team members to promote proper resolution
- Maintain up-to-date knowledge of product.
Rosewood, Baha Mar
Concierge Agent
12.2018 - 09.2021
Job overview
- Maintain a tidy and welcoming lobby area to create a positive first impression for guests
- Collaborate with other hotel departments to ensure smooth operations and consistent communication regarding guest requests
- Arrange transportation, dinner reservation and activities arrangements for guests
- Address guest concerns promptly, resulting in increased customer satisfaction ratings
- Maintain comprehensive records of guest preferences, ensuring personalized service and recognition during future visits
- Provide support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources
- Provide exceptional customer service by anticipating and addressing guest needs proactively
- Enhance guest satisfaction by providing personalized recommendations for local attractions and dining options
- Organize special events for hotel guests, creating unique experiences that encouraged repeat visits
- Continuously updated knowledge of local attractions, events, and businesses to provide accurate information to guests
- Remedy issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Greet guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences
- Address customer inquiries with timely and professional responses via phone, email and in-person interactions
- Maintain high level of professionalism and discretion when dealing with guests
- Upheld hotel policies and procedures by providing high level of customer service.
Paradise Island Beach Club
Front Desk Agent
09.2016 - 05.2018
Job overview
- Resolve guest issues promptly, resulting in positive feedback and return visits
- Receive and confirm reservations over phone, in person, and via computer for guests and provide confirmation information
- Welcome each new arrival pleasantly and confirmed reservations and identification
- Utilize strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences
- Maintain customer loyalty with exceptional communication skills and personalized service
- Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Assist guests in making informed decisions on local attractions, dining options, and transportation services
- Enhance guest satisfaction by efficiently managing check-in and check-out processes
- Mentor new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles
- Ensure accurate billing and payment processing, reducing errors and guest disputes
- Promote hotel amenities and services to guests, enhancing their stay
- Resolve guest complaints with effective problem-solving, improving overall guest experience
- Coordinate with housekeeping and maintenance to ensure rooms met hotel standards
- Train new staff members in customer service techniques and hotel operations
- Keep accounts in balance and ran daily reports to verify totals.
Bahamas Security
Aviation Security Officer
04.2012 - 12.2012
Job overview
- Detect potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors
- Enhance airline security by conducting thorough screenings and inspections of passengers, baggage and cargo
- Participate in continuous training in bombs, explosives and body
- Improve overall airport safety by promptly addressing any security-related concerns raised by staff or passengers
- Utilize strong communication skills when interacting with travelers from diverse cultural backgrounds, facilitating a smooth
- Participate in continuous professional development opportunities to stay updated on industry trends and advancements in security technology
- Complete comprehensive training programs on aviation security regulations, principles, and best practices, increasing proficiency in job responsibility
- Perform pat-downs to look for unauthorized materials and weapons
- Use explosive detection machines and chemical swab systems to identify potential hazards
- Operate x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage
- Discretely observe behavior and demeanor of travelers and staff to screen for suspicious actions
- Engage in casual conversations with individuals to assess and analyze behaviors
- Manually screened passengers unable to pass through metal detectors or who triggered alarms
- Execute security rules and procedures and calmly and promptly escorted non-compliant individuals out of building or away from secured areas.
Education
University of the Bahamas , New Providence, Bahamas
Prelaw
01.2023
Mt. Carmel Preparatory Academy , New Providence, Bahamas
High School Diploma
01.2011
University Overview
- Various certificates of accomplishment and participation
- Bahamas General Certificate of Secondary Education - 5
- Bahamas Junior Certificate - 7
- Pitman (English) - First level pass
Skills
- Customer service and critical thinking
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Flexible and Adaptable
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Calm Under Pressure
- Decision-Making
Certification
- Synergy Bahamas-Principle of Accounts, 2016
- CPR Certification, 2020
Locations
- New Providence, New Providence, Bahamas
- Paradise Island, Paradise Island, Bahamas
- Stapleton, New Providence, Bahamas
Timeline
Sales & Marketing Coordinator
Rosewood, Baha Mar
09.2021 - 01.2023
Concierge Agent
Rosewood, Baha Mar
12.2018 - 09.2021
Front Desk Agent
Paradise Island Beach Club
09.2016 - 05.2018
Aviation Security Officer
Bahamas Security
04.2012 - 12.2012
Mt. Carmel Preparatory Academy
High School Diploma
- Synergy Bahamas-Principle of Accounts, 2016
- CPR Certification, 2020
University of the Bahamas
Prelaw
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